Frequently Asked Questions

Cash advances shall be liquidated within the period prescribed under applicable COA rules, depending on the type of cash advance. Failure to liquidate within the prescribed period may result in the withholding of additional cash advances and other sanctions.

References: COA Circular No. 97-002 (Rules and Regulations on Cash Advances), PD No. 1445 (Government Auditing Code), Section 89

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Official Receipts or Sales Invoices should generally be issued in the name of the school or the implementing government agency, not in the personal name of the employee, unless specifically justified under applicable rules.

References: Government Accounting Manual, BIR Invoicing Regulations, COA Circular No. 2012-001

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To request an official DepEd email account, submit your request through the ICT Request Service at:

https://ictrequest.sdolegazpicity.com

In accordance with Division Memorandum No. 155, s. 2026, the ICT Request Service provides the following services:

* Creation of Google Workspace (DepEd Gmail) accounts

* Creation of Microsoft 365 accounts

* Password reset for existing accounts

* Removal of Multi-Factor Authentication (MFA) and/or registered mobile number

* Follow-up requests for Microsoft 365 accounts

Before submitting your request, ensure that you provide complete and accurate information to facilitate faster processing. Once your request has been submitted, the ICT Unit will evaluate and process it in accordance with existing policies and procedures.

For questions or concerns regarding your request, you may contact the ICT Unit through the appropriate communication channels.

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