Report issues, request support, and track the status of your ICT concerns. The centralized support portal for all SDO personnel.
Encountered a technical problem? Let us know and we'll help resolve it.
Request a new DepEd Google or Microsoft 365 account, password reset, or authentication support.
Check the status of your existing tickets and view responses from the ICT team.
Browse frequently asked questions about DepEd accounts, portal access, and common issues.
Describe your issue or request in detail and attach any supporting files.
The ICT team reviews your ticket, assigns it, and starts working on a solution.
Receive updates, respond to follow-ups, and get notified when your issue is resolved.
All SDO personnel, including teaching and non-teaching staff, school encoders, and administrative officers. External applicants may also use it for account-related concerns.
Click the "Submit a Ticket" button above, sign in with your SDO Gateway account, and fill out the request form. You'll receive a ticket number for tracking.
Sign in to the portal and visit the Help Desk section. You can view all your tickets, see responses, and add follow-up replies.
The ICT team reviews your ticket, assigns it to the appropriate staff, and works toward a resolution. You'll receive notifications on status updates.